Last modified 28 August 2025
These Handhold Service Terms (“Service Terms”) apply to any use of Handhold’s Services and together with an Order Form, Subscription Plan terms, Handhold’s privacy policy, Handhold’s data processing addendum, other applicable documents and policies as listed in the Service Terms or on Handhold’s website, and other Schedules (if any) form an agreement between Handhold and the Customer (“Agreement”) setting out the terms and conditions under which Handhold offers access to and Customers and Users may access and use Handhold’s AI-powered agentic product demonstration and onboarding journey application made available by Handhold over the internet as a service (“Application”), and related services offered by Handhold (altogether the “Services” as defined below).
By subscribing to any paid Subscription Plan, signing up to a discounted pilot or limited trial (availability and duration of which is subject to Handhold’s discretion) or otherwise accessing or using the Application, you acknowledge and agree that you have entered into and a binding Agreement between Handhold and you as a Customer, subject to these Service Terms and other terms, documents, and policies governing the Agreement.
Capitalised terms in these Service Terms shall have the following meaning:
Subject to the terms and conditions of the Agreement, the Customer and its authorised Users have a non-exclusive, non-assignable, non-transferrable, non-sub-licensable, worldwide right to access and use the SaaS Services over the internet during each valid Subscription Period.
Each User shall be required to use and is liable for using the SaaS Services in accordance with the Agreement by following the obligations and restrictions applicable to the Customer. The Customer warrants and procures that all its Users shall at all times act in accordance with the Agreement. All actions and omissions of a Customer’s Users shall also be regarded as the Customer’s actions and omissions for which the Customer is liable.
Nothing in the Agreement shall be construed as a transfer of title, ownership, or interest in any Intellectual Property Rights of Handhold or any Affiliate of Handhold or any other third party related to the provision of the Services. The aforementioned persons retain all title, ownership, and interest in any of their Intellectual Property Rights, including without limitation Intellectual Property Rights related to all services (including SaaS Services), software programs (including the Application together with any and all modifications, improvements, fixes, updates, upgrades whether at Handhold’s own initiative or if requested by a Customer etc.), and anything developed and delivered by the aforementioned persons under the Agreement. Should any Intellectual Property Rights created by or on behalf of Handhold in provision of the Services or otherwise fulfilling the Agreement or exercising any rights thereunder at any time vest in the Customer, it is regarded that the Customer has without the right for any compensation assigned to Handhold the full title and ownership to such Intellectual Property Rights to the maximum extent possible under applicable law.
Third party technology and/or services (including technology and services of large language model services’ providers, AI services’ providers, integration aggregators, machine translation and transcription service providers and hosting services by cloud services’ providers) are used in provision of the Services.
Handhold reserves the right to make unilateral modifications in the functionality and features of the Application and the SaaS Services at any time. Unless such modifications or updates are required due to changes in legal acts or regulatory requirements, Handhold shall aim not to make any modifications or updates to the Application or the SaaS Services that will materially reduce the core functionality of the Application. Nevertheless, as Handhold is continuously developing the Services, the Customer agrees that the Services may change from time to time, and that Handhold gives no warranty, representation or other commitment in relation to the continuity of any functionality of the Services.
The Customer acknowledges and agrees that the Services utilise artificial intelligence (including large language models) and machine learning technologies, and that due to the nature of such technologies, any outputs generated by the Services may be inaccurate, incomplete, or otherwise contain errors. The Customer is obliged to and solely responsible for reviewing and validating all outputs before relying on them, and Handhold disclaims liability for any decisions made or actions taken based on such outputs from the Services.
The Customer shall comply with all applicable legal acts in connection with its use of the Services. The Customer shall ensure it has all necessary permits and authorisation to carry out its business activities in using the Services. The Customer shall ensure it has a lawful basis for entering and any Customer Data into the Application and for the processing of any Customer Data in course of provision of the Services.
The Customer shall not, and shall not permit anyone under its control to: (i) copy, reproduce, or republish the Services or the Application; (ii) make the Services or Application available to any person other than authorised Users and its end customers in duly using the Services; (iii) modify, adapt, translate, or create derivative works based upon the Services or the Application; (iv) remove, modify, or obscure any copyright, trademark, or other proprietary notices contained in the Services or the Application; (v) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Application, except to the extent expressly permitted by applicable law; (vi) circumvent or attempt to circumvent any access control, security, or technical limitation in the Services or Application; (vii) access or use the Services or Application in order to develop, or to assist any third party in developing, a similar or competitive product or service; (viii) use the Services or Application in any manner that violates applicable law or regulation.
The Customer and its Users shall be responsible for maintaining the confidentiality and security of all login credentials, including usernames and passwords, associated with access to the Services. The Customer shall ensure that only authorised Users have access to such credentials. The Customer shall: (i) notify Handhold immediately of any unauthorised use of any password or user ID or any other known or suspected breach of security with regard to the Services or the Application, (ii) report to Handhold immediately and use reasonable efforts to stop any unauthorised use of the Services that is known or suspected by the Customer or any User, and (iii) not provide false identity information to gain access to or use the Services.
The Customer shall provide commercially reasonable information and assistance to Handhold as may be requested by Handhold from time to time to enable Handhold to deliver the Service or to fulfil applicable legal obligations and requirements.
The Customer acknowledges that Handhold exercises no control over the content of the information processed in course of provision of the Services. The Customer is responsible for collecting, inputting and updating all Customer Data, and for ensuring that a legal basis exists for the aforementioned. The Customer confirms that it is solely responsible for the accuracy, quality, integrity, legality, reliability, and appropriateness of any Customer Data and for ensuring that the Customer Data does not (i) include anything that actually or potentially infringes or misappropriates the Intellectual Property Right of any third party, (ii) contain anything that is illegal, obscene, defamatory, harassing, offensive or malicious, nor (iii) infringe any applicable legal acts concerning the processing and protection of personal data. In provision of the Services, Handhold may also utilise the Customer’s publicly available data (e.g. as available on the Customer’s website).
Insofar as Customer Data is protected by ownership and Intellectual Property Rights, the Customer retains ownership and Intellectual Property Rights in and to its proprietary Customer Data. The Customer:
The Customer represents and warrants to Handhold that the Customer has the necessary right, title, interest and/or consent, to grant Handhold the rights and licenses detailed in Sections 4.2.1 and 4.2.2 of these Service Terms, and to permit Handhold the use of Customer Data under the terms and conditions of the Agreement.
For the purposes of this Section 5: (i) “Problem” means a defect or issue which materially adversely affects or degrades the Services; (ii) “Ticket” means a record in Handhold’s support system documenting the Customer’s request for Customer Support Services; (iii) “Respond” means acknowledgement of the Customer’s request; (iii) “Workaround” means a change in the use of the Services to avoid a Problem without materially impairing the Customer’s use of the Services; (iv) “Fix” means the repair or replacement of a Services component to materially remedy the Problem; (v) “Business Hours” means 09.00-18.00 EET, Monday to Friday, excluding national and public holidays in Estonia.
Standard Customer Support Services, included for no additional Fees in each Subscription Plan, cover standard support requests during standard Business Hours and routine tasks such as basic troubleshooting, guidance on using the Services, and resolving issues related to the functionality of the Services. For any support requests outside Business Hours or for non-routine tasks, such as custom configurations or integrations, the Parties shall agree on the applicable terms and fees.
All Customer Support Services’ requests shall be addressed to support@handhold.io.
A description of the Problem, the start time and/or the time when the Customer became aware of the Problem is required from the Customer when requesting Customer Support Services. Handhold may request and the Customer is obliged to provide additional information and to otherwise cooperate with and reasonably assist Handhold in order to solve the Problem.
Handhold shall register all Customer Support Services’ requests by creating a Ticket for each request. Handhold shall reasonably and objectively assess the severity of each Problem, and classify the Problem as set out below. Handhold shall Respond and, where applicable, provide a Workaround or Fix in accordance with the below classification.
| Severity | Response (during Business Hours) | Goals |
|---|---|---|
| CRITICAL FAILURE. Critical failure in the Services, including full Services unavailability and issues which disable major functions of the Services, materially affecting the Customer’s business functions. No Workaround available. | Handhold will Respond in 4 Business Hour. | Following the Response, Handhold will provide reasonable effort for a Fix within 8 hours once the Problem is reproducible or once Handhold has identified the cause of the Problem. |
| CRITICAL FAULT WITH WORKAROUND / NON-CRITICAL FAULT. Critical error in the Services, materially affecting the Customer’s business functions, for which a Workaround is available; or<br>Non-critical error in the Services, affecting the Customer’s business functions. | Handhold will Respond in 12 Business Hours | Following the Response, Handhold will provide reasonable effort for an emergency Workaround or Fix within 24 hours once the Problem is reproducible or once Handhold has identified the cause of the Problem. |
| MINOR. An isolated or otherwise minor error in the Services having no significant effect on the Services’ functionality nor on the Customer’s material business functions, even if certain non-core functions are disabled. | Handhold will Respond in 24 hours | Handhold may incorporate a Fix to the Problem in a future release of the Services. |
The Customer shall pay all Fees payable for the Services in accordance with the Agreement and the selected Subscription Plan. Access to and use of the SaaS Services is conditional upon a prepaid Subscription Fee for each Subscription Period. Certain features of the Services may require the use of paid credits, available for purchase as outlined in the applicable Subscription Plan or on the Application. Note that such credits may be subject to expiry periods and if not otherwise stated shall expire at the end of the current Subscription Period. Except as expressly otherwise provided, all Fees, including the Subscription Fee prepayments and purchased credits are non-refundable. All Fees are stated exclusive of any taxes, duties and levies which shall be added as applicable. Payment methods are specified on Handhold’s website. Handhold may use third-party service providers for payment processing and in order to set up automatically recurring payments.
Current valid Fees are available on Handhold’s website. Handhold may from time to time amend the Fees taking effect from the next Subscription Period.
All Fees due by the Customer under the Agreement are invoiced by Handhold. Fees are stated and payable in euros, unless otherwise agreed.
Automatically recurring Subscription Fee payments shall be charged on the first day of each subsequent Subscription Period. In other cases, Handhold shall issue invoices with a payment term of 7 days, whereas invoices for the Subscription Fee shall be due on the first day of each subsequent Subscription Period. For late payments, a delay penalty at a rate of 0.2% of the delayed sum per each day of delay shall apply until payment is made.
An Agreement enters into force when the Customer subscribes to a paid Subscription Plan or discounted pilot or limited trial (subject to availability at Handhold’s discretion) of the SaaS Services or otherwise accesses or uses the SaaS Services. The Agreement automatically renews for successive monthly or yearly Subscription Periods, as specified in the applicable Subscription Plan, unless terminated in accordance with the Agreement. Termination of the Agreement results in the simultaneous termination of the current Subscription Period and vice versa.
The Customer may terminate the Agreement with notice to the Company. In such case, the Agreement shall continue in force throughout the current Subscription Period determined as at time of Handhold’s receipt of the termination notice and shall terminate at the end of such Subscription Period.
If the Customer signs up for a discounted pilot or other limited trial of the Services and continues to use the Services after the end of the applicable pilot or trial period without entering into a Subscription Plan, such continued use shall be deemed the Customer’s acceptance of and conversion to the then-current lowest-tier Subscription Plan offered by Handhold, on a monthly Subscription Period, and the corresponding Subscription Fees for such plan shall apply from the first day following the end of the pilot or trial period.
Handhold may terminate the Agreement with immediate effect upon notice to the Customer or suspend access to the Services (until the breach is cured, where applicable) if the Customer commits a material breach of the Agreement, as determined at the discretion of Handhold, which may include but is not limited to the following: (i) the Customer fails to meet any payment obligations under the Agreement; (ii) the Customer or its Users breach any material obligation under the Agreement or repeatedly breach the Agreement (including any policy referenced in or incorporated into the Agreement); (iii) the Customer or its Users violate any applicable laws or regulations; (iv) the Customer or its Users engage in any activity that compromises, or is likely to compromise, the security, integrity, or availability of the SaaS Services, Application, or Handhold’s systems; or (v) the Customer fails to remedy a curable breach within 5 days after receiving notice from Handhold. For clarity, certain breaches shall be deemed incapable of cure and may result in immediate termination, including without limitation breaches involving deliberate misconduct or breaches of the Agreement, fraud, , illegal activity, compromise of security or integrity of the SaaS Services, Application, or Handhold’s systems, or any other breach which by its nature cannot be remedied.
Handhold may also, without any material breach by the Customer, terminate the Agreement: (a) with 30 days’ notice if there is a Change of Control of the Customer which, in Handhold’s reasonable discretion, (i) may adversely affect the relationship between the Parties (including, for example, where the acquiring or controlling entity is a competitor of Handhold, has a conflicting business model, presents heightened regulatory or reputational risk, or has a materially different credit profile), or (ii) results in or is reasonably likely to result in a material change to the commercial terms, value, or economic balance of the Agreement; or (b) without notice if the Customer becomes, or in Handhold’s reasonable opinion is likely to become, insolvent, files for bankruptcy, ceases to pay its debts as they fall due, or is subject to liquidation, administration, or dissolution proceedings. For the purposes of this Section 8.4, Change of Control means, with respect to a Party, any event in which a person or group of persons acting in concert (other than those holding control immediately prior to such event) obtains, directly or indirectly (x) ownership or control of more than 50% of the voting interests in that Party; (y) the ability to direct the management or policies of that Party, whether through ownership of voting interests, by contract, or otherwise; or (z) ownership or control of all or substantially all of the assets of that Party.
In case Handhold has committed a material breach of the Agreement, the Customer shall have the right to terminate the Agreement with respect to all Services, provided that a cure period of at least 10 business days has been granted to Handhold and has lapsed without remedy. For clarity, with regard to service levels and System Availability, the Customer’s exclusive remedies are set out in Section 13 of these Service Terms.
The suspension of access to the Services or termination of the Agreement due to circumstances attributable to the Customer or its Users is not grounds for reclamation or compensation of any prepaid Subscription Fees or other Fees. Further, the Customer agrees that Handhold shall not be liable to the Customer or to any third party for any liabilities, claims or expenses arising from or relating to suspension of the Services or termination of the Agreement resulting from circumstances attributable to the Customer.
Upon termination of the Agreement: (i) Handhold shall immediately cease provision of the Services, and all rights of access and use granted under the Agreement shall terminate together with the Customer’s and Users’ access to the SaaS Services; (ii) to the extent unpaid, the Customer shall pay all amounts due for any Services rendered up to the effective date of termination; and (iii) upon written request by the disclosing Party, the receiving Party of tangible Confidential Information shall promptly return or destroy such information and provide written certification of destruction, except that the receiving Party may (a) retain one backup copy solely for record-keeping or backup purposes or as required under applicable law; (b) in the case of Handhold, retain and use Customer Data in an irreversibly anonymised form as provided in these Service Terms; and (c) in the case of Handhold, retain information to the extent permitted in and in accordance with its Privacy Policy.
Any provisions of the Agreement which by their nature are intended to survive expiration or termination shall so survive, including without limitation provisions relating to confidentiality, limitations of liability, disclaimers, payment obligations, governing law, and dispute resolution.
This Section 9 of the Service Terms sets forth the sole and exclusive warranty given by Handhold (express or implied) with respect to the subject matter of the Agreement. The Services and the Application are provided by Handhold on an “as is” basis, without any representations, warranties, or conditions of any kind. Handhold, along with its Affiliates, licensors, and suppliers, expressly disclaims any representations, warranties, or conditions, whether express, implied, statutory, or otherwise, concerning the Services and the Application provided to the Customer and Users. This disclaimer specifically includes any implied representations, warranties, or conditions related to merchantability, quality, non-infringement, durability, title, and fitness for a particular purpose, whether arising from contract or law. Furthermore, the Customer acknowledges that Handhold makes no representation or warranty, nor provides any conditions, that the Services or the Application will be free of errors or operate without interruptions, or that all errors will be corrected.
To the maximum extent permitted by applicable law, Handhold shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of business, profits, revenue, anticipated savings, goodwill, data, or use, loss or corruption of files, cost of procurement of substitute goods or services, or any liabilities to third parties, arising out of or in connection with the Agreement or the use or inability to use the Services, even if Handhold has been advised of the possibility of such damages. Handhold shall also not be liable for any damages resulting from any failure, outage, or degradation of communication facilities, or any interruption or unavailability of the Services, regardless of the cause or duration.
In any event, Handhold’s total aggregate liability under or in connection with the Agreement, whether in contract, tort (including negligence), statute, or otherwise, shall be limited to the total Subscription Fees actually paid by the Customer to Handhold during the twelve (12) months immediately preceding the event giving rise to the claim. If the Agreement has been in effect for less than twelve (12) months, Handhold’s aggregate liability shall be limited to the total Subscription Fees actually paid during the term of the Agreement. This cap is the Customer’s sole and exclusive remedy for any claims or causes of action.
The limitations set out in this Section 10 shall not apply to direct damages arising from Handhold’s wilful misconduct, gross negligence, or fraud, or to the extent such limitations are prohibited by applicable law.
Either Party will be excused from performance of its obligations under the Agreement (other than monetary payment obligations) for any period during which, and to the extent that, such Party is prevented from performing due to causes beyond its reasonable control and without its fault or negligence (“Force Majeure”), including, without limitation: acts of God; strikes, lockouts, or other industrial disputes; riots; acts of terrorism or war; epidemics or pandemics; governmental actions or restrictions; failures or interruptions of communication or power supply; failures of third-party hosting or cloud infrastructure providers; cyberattacks; and acts or omissions of third-party service providers that are not reasonably avoidable. The affected Party shall promptly notify the other Party of the Force Majeure event and use commercially reasonable efforts to mitigate its effects. If the Force Majeure event continues for more than 60 consecutive days, either Party may terminate the Agreement upon written notice.
If a third party makes a claim against the Customer that the Services infringe or misappropriate any third party Intellectual Property Right, Handhold shall defend the Customer and its directors, officers and employees against the claim at Handhold’s expense and subject to the limitations on liability set out in the Agreement, Handhold shall pay losses, damages and expenses finally awarded against such parties or agreed to in a written settlement agreement signed by Handhold, to the extent arising from the claim. Handhold shall have no liability for any claim based on (i) the Customer Data, (ii) unauthorised modification of the Services, (iii) unauthorised use of the Services or use other than in accordance with the Agreement (including applicable policies); (iv) the Customer’s, User’s or any other Customer’s controlled third party’s errors and omissions in using the Services. For any intellectual property infringement claims, Handhold may, at its sole option and expense, procure for the Customer the right to continue use of the Services, modify the Services in a manner that does not materially impair the functionality, or terminate the Agreement and repay to the Customer any prepaid amounts.
If a third party makes a claim against Handhold that the Customer Data or use thereof in the due provision of the Services infringes or misappropriates any third party Intellectual Property Rights or the Customer Data or use of the Services by the Customer breaches any contracts or legal acts, including but not limited to concerning data processing or data protection (including but not limited to claims regarding the unauthorised or otherwise illegal processing of personal data), the Customer shall defend Handhold and its directors, officers and employees against the claim at the Customer’s expense and the Customer shall pay all losses, damages and expenses finally awarded against such parties or agreed to in a written settlement agreement signed by the Customer, to the extent arising from the claim.
A Party seeking indemnification under this Section 12 shall, in order to maintain a valid claim against the other Party: (i) promptly notify the other Party in writing of the claim, provided that failure to give such notice shall not relieve the other Party of its indemnification obligations except to the extent such failure materially prejudices the defence of the claim; (ii) allow the other Party to assume sole control of the defence and settlement of the claim, provided that the indemnifying Party shall consult with the indemnified Party and reasonably consider its interests in any settlement; (iii) refrain from admitting liability, settling, satisfying, or otherwise acknowledging the claim without the other Party’s prior written consent; and (iv) provide, at the other Party’s expense for reasonable out-of-pocket costs, the assistance, information, and authority reasonably requested by the other Party in the defence and settlement of the claim. A Party’s failure to comply with this Section 12.3 shall relieve the other Party of its indemnification obligations only to the extent that such failure materially prejudices the defence or settlement of the claim.
Handhold will use commercially reasonable efforts to achieve the System Availability target of at least 99% during each calendar month, calculated in accordance with the definition of System Availability and excluding all permitted downtime (as defined in the definition of System Availability).
For all occasions of permitted downtime, Handhold will use commercially reasonable efforts to notify the Customer at least 1 business day in advance, where such notification can reasonably be given. In extraordinary cases, the Customer will be notified as soon as reasonably practicable.
If Handhold fails to meet the required System Availability in any calendar month, the Customer may, upon written request received by Handhold within 20 days after the end of that month, receive a non-refundable service credit to be applied against the next Subscription Period, calculated in accordance with the table below. For annual Subscription Periods, the monthly Subscription Fee shall be determined by dividing the annual Subscription Fee by 12. Service credits shall be applied only against future payments due and are not redeemable for cash.
| System Availability (per month) | Credit (% of monthly Subscription Fee) |
|---|---|
| 98.50%–98.99% | 5% |
| 97.50%–98.49% | 15% |
| 95.50%–97.49% | 30% |
| <95.50% | 50% |
| Cap: Total credits in any calendar month shall not exceed 50% of that month’s Subscription Fee. |
Subject to the final sentence of this Section 13.4, the remedy stated in this Section 13 is the Customer’s sole and exclusive remedy for any interruption, unavailability, or failure to meet the System Availability target, regardless of the number or frequency of such failures. The Customer expressly waives any other remedies, whether under contract, statute, or otherwise, to the maximum extent permitted by applicable law. However, and notwithstanding the above, if Handhold fails to meet the System Availability target in 4 consecutive calendar months, the Customer may terminate the Agreement upon 30 days’ prior written notice, without liability for early termination fees.
During the term of the Agreement and for 2 years thereafter, each Party shall treat as confidential all Confidential Information of the other Party, shall not use such Confidential Information except to exercise its rights and perform its obligations under the Agreement, and shall not disclose such Confidential Information to any third party. Handhold shall keep Customer Data confidential indefinitely.
Each Party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other Party. Each party shall promptly notify the other Party of any actual or suspected misuse or unauthorised disclosure of the other Party’s Confidential Information. Neither party shall reverse engineer, disassemble, or decompile any prototypes, software or other tangible objects which embody the other Party's Confidential Information, and which are provided to the Party hereunder. Each party may disclose Confidential Information of the other Party on a need-to-know basis to persons who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving Party, such as its accountants, professional advisors, credit institutions and bona fide parties involved in fundraising or M&A activities.
Without otherwise limiting the foregoing, Confidential Information excludes information that: (i) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving Party, (ii) is lawfully known to the receiving Party, without restriction, at the time of disclosure or becomes known to the receiving Party, without restriction, from a source other than the disclosing Party not bound by confidentiality obligations to the disclosing Party, or (iii) is independently developed by the receiving Party without use of the Confidential Information. The receiving Party may disclose Confidential Information of the other Party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving Party shall use reasonable efforts to promptly notify the other Party prior to such disclosure to enable the disclosing Party to seek a protective order or otherwise prevent or restrict such disclosure.
Unless otherwise agreed in writing, and subject to the Customer’s standard trademark usage guidelines as may be provided to Handhold from time to time, Handhold may use the Customer’s name, logo, trademarks, feedback, and testimonials in its marketing and publicity materials (including its website) to reference the Customer’s use of Handhold’s services. Subject to Handhold’s standard trademark usage guidelines, the Customer may use Handhold’s name, logo, and trademarks in its marketing and publicity materials (including its website) to reference its use of the Services.
In providing the Services, Handhold will comply with applicable data protection laws. Handhold’s current Privacy Policy and any amendments thereto made at the discretion of Handhold, are automatically incorporated to the Agreement by reference.
By submitting or allowing to submit any personal data to the Application, the Customer understands and agrees that Handhold shall process personal data in accordance with the Agreement and its current privacy policy. In doing so, Handhold may act both as a data processor and a data controller as further set out in Handhold’s current privacy policy. The Customer is required to have lawful basis and to make all necessary disclosures before including personal data in Customer Data and using the Services. The Customer confirms that the Customer is solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness of any personal data that may be contained in Customer Data, including any information which any User shares with Handhold on the Customer’s behalf.
For data processing by Handhold on behalf of the Customer, the data processing addendum attached as Schedule A shall apply.
Except as otherwise permitted in the Agreement, all notices under the Agreement shall be in writing (including e-mail or, in the case of notices from Handhold to the Customer, through the Application) and shall be deemed delivered: (i) 5 business days after deposit with a postal service provider if sent by registered mail; (ii) 1 business day after sending if sent by e-mail or posting through the Application; or (iii) when delivered if delivered personally or sent by courier. All notices to the Customer shall be sent to the address or e-mail address specified in the Order Form, unless and until the Customer has notified Handhold of a change of address in accordance with this Section 16.1. All notices to Handhold shall be sent to the contact details published on Handhold’s website from time to time, and any update of such contact details on the website shall constitute formal notice of change for the purposes of this Section 16.1.
Handhold may at any time amend these Service Terms and other documents and policies applicable to an Agreement. In case the amendment materially adversely affects the Customer’s rights as reasonably determined, the Customer may terminate its Agreement by e-mail notice sent to Handhold within 15 days as of the date of Handhold’s notice of the amendments. Late notices shall not be regarded as valid. No termination rights apply if amendments are required due to changes in applicable laws, regulations or requirements established by any relevant supervisory body or authority. In case of permitted termination, any prepaid Subscription Fees shall in a prorated amount be returned to the Customer for the unused portion of the Subscription Period.
The Services are provided on a non-exclusive basis. Nothing in the Agreement shall be deemed to prevent or restrict Handhold’s ability to provide the Services or other technology, including any features or functionality first developed for the Customer, to third parties.
The Agreement is the entire Agreement between the Parties regarding the subject matter of the Agreement, superseding any and all verbal or written undertakings or agreements preceding the Agreement.
If any clause in these Service Terms or the Agreement or part thereof is or becomes void or invalid, this does not result in the entire Agreement being void or invalid. In the event such invalidity becomes a fact, the clause that is closest in its economic content to the invalid clause shall be applied.
These Service Terms and the Agreement is governed by and construed in accordance with the legislation of the Republic of Estonia. Disputes shall be resolved by means of amicable negotiations. If negotiations fail, disputes shall be settled in the courts of the Republic of Estonia, whereas the court of first instance is the Harju County Court, unless a different mandatory jurisdiction arises from applicable law.
Schedules: